For Boutique Owners · Bishop Arts District

What do your customers
actually experience?

Secret Shoppers Club gives Bishop Arts boutiques honest, structured feedback from vetted local shoppers — so you can see your shop the way your customers do.

Why It Matters

The feedback you can't get any other way.

Your staff can't see themselves the way customers do

Online reviews are reactive — this is proactive

Specific feedback is more actionable than star ratings

Consistent visits build a picture over time, not just a snapshot

What's Included

A complete program, end to end.

01

Shopper Vetting

Only the right people walk through your door.

  • Two-step application: sign-up form + detailed questionnaire
  • Scored across criteria including local knowledge, retail awareness, and communication quality
  • Only shoppers who meet the bar are activated — most applicants are not accepted
  • Shoppers are matched by neighborhood — they already know your street
02

Assignment Management

We handle the logistics. You just wait for the results.

  • Each shopper is assigned a specific boutique, day, and time window
  • Weekend and peak-hour visits prioritized to capture your busiest moments
  • Gift cards provided to shoppers so purchases feel natural
  • Shoppers never reveal their role — the visit is indistinguishable from a real customer
03

Survey Management

Structured questions. Specific answers.

  • Post-visit questionnaire captures greeting quality, product knowledge, atmosphere, and staff attentiveness
  • Open-ended questions surface the moments that numbers can't capture
  • Submitted within 48 hours of each visit
  • Responses stored securely and linked to each shopper's profile
04

Results & Reporting

Clear insights. No data dumps.

  • Scores summarized across all key experience dimensions
  • Specific observations highlighted — not just averages
  • Trends visible across multiple visits over time
  • Delivered in plain language your whole team can act on

Get Started

Ready to learn more?

Fill out the form below and we'll be in touch within a couple of business days to walk you through how the program works.

Your information is used only to follow up about this program and will never be shared or sold.